Thank you for shopping at Convogenie Technologies Private Limited.

The following terms are applicable for any products or services that you have purchased from us. Please note that Convogenie Technologies Private Limited utilizes Dodo Payments as its Merchant of Record (MOR) and reseller. This means Dodo Payments handles the sales transactions, invoicing, collection of applicable taxes, and payment processing on our behalf.

1. Interpretation and Definitions

• Company: (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Convogenie Technologies Private Limited, No 32, Chhabria Icon, 2nd Floor, 1st Main road, Vasanth Nagar, Bengaluru-560001, Karnataka, India.

• Merchant of Record (MOR): Refers to Dodo Payments, the entity that is authorized and responsible for processing your payments, handling sales transactions, invoicing, and managing tax collection for services purchased from the Company.

• Service: refers to the AI agent platform and related services provided by Convogenie Technologies Private Limited.

• Subscription: refers to the access to the Service purchased by You on a subscription basis.

• You: means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

• Website: refers to Convogenie, accessible from https://convogenie.ai

• 
  

2. Eligibility for Refunds

We offer refunds under the following circumstances:

• If the Service is not delivered as promised due to an error on our end.

• If a technical issue caused by our platform prevents you from accessing the features you paid for, and the issue cannot be resolved within a reasonable timeframe (e.g., 5-7 business days from the report of the issue).

• If you cancel your subscription within the refund period outlined below, provided the cancellation is due to one of the eligible circumstances mentioned above.

• 
  

3. Refund Period

Refund requests must be made within 7 (seven) days of the payment date for the specific subscription period in question. Requests made after this 7-day period will not be eligible for a refund.

4. Non-Refundable Cases

Refunds will generally not be granted under the following conditions:

• If you change your mind after purchasing a subscription or service.

• If you fail to use the Service during your active subscription period.

• If the issue preventing your use of the Service is caused by third-party software, hardware, internet connectivity, or tools not directly affiliated with or controlled by our platform.

• If you have violated our Terms and Conditions.

• For any unused portion of a subscription term, unless cancellation falls under the "Eligibility for Refunds" section.

  
  

5. Refund Process

To request a refund, please follow these steps:

1. Contact Support: Send your refund request to our support team via email at rahul@convogenie.ai.

2. Provide Details: In your email, please include:

• Your full name and the email address associated with your Convogenie account.

• A copy of your payment receipt or the order ID (this will typically be an invoice issued by Dodo Payments on behalf of Convogenie).

• A detailed explanation of the issue and why you are requesting a refund, referencing the eligibility criteria in Section 2.

3. Review: Our team will review your request based on the information provided and this policy. We may contact you if we need further information. We aim to respond to your request within 3-5 business days.

4. Processing: If your refund request is approved by Convogenie, the refund will be initiated through our Merchant of Record, Dodo Payments, to your original method of payment. Dodo Payments handles the actual processing of the refund. Please allow 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider, after Dodo Payments has processed it.

   
   

6. Prorated Refunds

In specific cases where a service is partially delivered or a technical issue impacts only a portion of your subscription period (and qualifies under Section 2), Convogenie may, at its sole discretion, offer a prorated refund for the unused or affected portion of the service.

7. Changes to this Refund Policy

Convogenie Technologies Private Limited reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Website or platform. Your continued use of the Service after any such changes constitutes your acceptance of the new Refund Policy.

8. Contact Us

If you have any questions about this Refund Policy or require assistance, please reach out to us:

• By email: rahul@convogenie.ai

• By visiting this page on our website

• By mail: Convogenie Technologies Private Limited, No 32, Chhabria Icon, 2nd Floor, 1st Main road, Vasanth Nagar,

  Bengaluru-560001, Karnataka, India.